One of the hallmarks of the American system of government is the division of power between cities, counties, states, and the feds. Divided sovereignty protects citizens from power being too concentrated in the hands of a few politicians, and allows for regional differences and quirks.
However, the responsibilities and tasks assigned to each level of government are sometimes mixed-up and overlapping. This can make it confusing when you are trying to figure out what level of government or government agent you are supposed to be dealing with when you need access to benefits or answers to a specific question. We see this often in the world of disability benefits.
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